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Do You Really Please Your Customers?

By Linda Day Harrison, theBrokerList, Chicago, IL In the history of property ownership and property management, as far back as the Stone Age (maybe not that far back), we have always called our...

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Are You a Speed Bump?

By Linda Day Harrison, theBrokerList, Chicago, IL Do you make decisions and move forward or do you contemplate things to the point that you become a speed bump? What is a speed bump? A speed bump is...

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Are Recruiting Agencies Paying Off?

By Jo-Anne Oliveri, ireviloution intelligence, Brisbane, Australia Currently, there are many challenges facing the property management industry. I believe the property management industry is...

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Training Your Property Management Staff

By Linda Day Harrison, theBrokerList, Chicago, IL As managers and owners of property are we not supposed to deliver the best service, and keep our properties as safe and clean as possible? Is our staff...

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Understanding Your Property Management Team

By Jo-Anne Oliveri, ireviloution intelligence, Brisbane, Australia There are many reasons why we need to recruit. We live in a world where there are unlimited opportunities for advancement and success....

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Property Management and Your Online Presence

By Linda Day Harrison, theBrokerList, Chicago, IL When creating an Internet presence and building a new public website, the first thing you’ll want to do is identify a domain name as close as possible...

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Turn Those Qs into FAQs

By Linda Day Harrison, theBrokerList, Chicago, IL Ever call or visit a business, ask a basic question, and receive an answer of “I do not know?” To make matters worse, there is not even an offer of “I...

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Property Management with a Smile!

By Salvatore Friscia, San Diego Premier Property Management, San Diego, CA I recently read somewhere that property managers are slowly spiraling down the trust ladder towards the likes of lawyers and...

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Have You Ever Considered a Budget Wish List?

By Linda Day Harrison, theBrokerList, Chicago, IL It is a tough time of the year for us property managers as many of us are in the process of planning our budget for next year. However, it’s also a...

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Is Your Property and Leasing Team Disney Ready?

By Linda Day Harrison, theBrokerList, Chicago, IL How do management companies typically respond to new business inquiries? Phone interview with a request to tour the client’s property. Follow up with a...

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Death to Excel: Why you need property management software

By Matt Donnelly, Buildium, Boston, MA Property management software isn’t just for the big guys. It’s for any landlords or property managers who want less stress, more free time…and a growing business....

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Rent Locally, Shop Locally

By Matt Donnelly, Buildium, Boston, MA If you’re a property manager, how can you encourage your tenants to support local businesses? Create a rewards card. This is the approach taken by LLC Property...

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Building Your Rent Roll: Organic Growth vs. Acquisition

By Jo-Anne Oliveri, ireviloution intelligence, Brisbane, Australia I get asked this question a lot: “What’s the best way to build my rent roll?” I always reply, “What are your business’ goals for...

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Property Management Cooperatives: Banding Together to Cut Costs

By Matt Donnelly, Buildium, Boston, MA I spoke with a property manager the other week who was lamenting the tight profit margins he said he was forced to accept in order to get more business from...

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How Property Management Success Adds Up

By Jo-Anne Oliveri, ireviloution intelligence, Brisbane, Australia I recently read an article that stated a property management business is not profitable until it has around 500 properties (or units)...

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The Good New Days of Property Management

By Matt Donnelly, Buildium, Boston, MA The good old days of property management are over. But the good new days are here. Let me explain. In the good old days, with rents and home prices rising into...

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Why You Should Offer Tenants Multiple Rent Payment Options

By Thomas Backal, Lazarus Financial Group, Dallas, TX As a busy property manager, one of the trickiest and yet most crucial parts of your job is getting tenants to pay their rent on time, and in full....

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Written Policies and Procedures Are Good for Business

By Jo-Anne Oliveri, ireviloution intelligence, Brisbane, Australia Speaking at a recent property management conference, I tackled a question posed by principals and business owners: How do you modify...

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Reputation Management for Property Management Companies

By Jo-Anne Oliveri, ireviloution intelligence, Brisbane, Australia Did you know your agency’s reputation is one of its most valuable assets? Practicing proactive reputation management should therefore...

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Rental Market Should Take Rise in New Construction in Stride

By Matt Donnelly, Buildium, Boston, MA It’s hardly a surprise to anyone that the rental market is tight. Low supply plus increased demand in the past few years has driven up rental prices. Now a new...

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