Do You Really Please Your Customers?
By Linda Day Harrison, theBrokerList, Chicago, IL In the history of property ownership and property management, as far back as the Stone Age (maybe not that far back), we have always called our...
View ArticleAre You a Speed Bump?
By Linda Day Harrison, theBrokerList, Chicago, IL Do you make decisions and move forward or do you contemplate things to the point that you become a speed bump? What is a speed bump? A speed bump is...
View ArticleAre Recruiting Agencies Paying Off?
By Jo-Anne Oliveri, ireviloution intelligence, Brisbane, Australia Currently, there are many challenges facing the property management industry. I believe the property management industry is...
View ArticleTraining Your Property Management Staff
By Linda Day Harrison, theBrokerList, Chicago, IL As managers and owners of property are we not supposed to deliver the best service, and keep our properties as safe and clean as possible? Is our staff...
View ArticleUnderstanding Your Property Management Team
By Jo-Anne Oliveri, ireviloution intelligence, Brisbane, Australia There are many reasons why we need to recruit. We live in a world where there are unlimited opportunities for advancement and success....
View ArticleProperty Management and Your Online Presence
By Linda Day Harrison, theBrokerList, Chicago, IL When creating an Internet presence and building a new public website, the first thing you’ll want to do is identify a domain name as close as possible...
View ArticleTurn Those Qs into FAQs
By Linda Day Harrison, theBrokerList, Chicago, IL Ever call or visit a business, ask a basic question, and receive an answer of “I do not know?” To make matters worse, there is not even an offer of “I...
View ArticleProperty Management with a Smile!
By Salvatore Friscia, San Diego Premier Property Management, San Diego, CA I recently read somewhere that property managers are slowly spiraling down the trust ladder towards the likes of lawyers and...
View ArticleHave You Ever Considered a Budget Wish List?
By Linda Day Harrison, theBrokerList, Chicago, IL It is a tough time of the year for us property managers as many of us are in the process of planning our budget for next year. However, it’s also a...
View ArticleIs Your Property and Leasing Team Disney Ready?
By Linda Day Harrison, theBrokerList, Chicago, IL How do management companies typically respond to new business inquiries? Phone interview with a request to tour the client’s property. Follow up with a...
View ArticleDeath to Excel: Why you need property management software
By Matt Donnelly, Buildium, Boston, MA Property management software isn’t just for the big guys. It’s for any landlords or property managers who want less stress, more free time…and a growing business....
View ArticleRent Locally, Shop Locally
By Matt Donnelly, Buildium, Boston, MA If you’re a property manager, how can you encourage your tenants to support local businesses? Create a rewards card. This is the approach taken by LLC Property...
View ArticleBuilding Your Rent Roll: Organic Growth vs. Acquisition
By Jo-Anne Oliveri, ireviloution intelligence, Brisbane, Australia I get asked this question a lot: “What’s the best way to build my rent roll?” I always reply, “What are your business’ goals for...
View ArticleProperty Management Cooperatives: Banding Together to Cut Costs
By Matt Donnelly, Buildium, Boston, MA I spoke with a property manager the other week who was lamenting the tight profit margins he said he was forced to accept in order to get more business from...
View ArticleHow Property Management Success Adds Up
By Jo-Anne Oliveri, ireviloution intelligence, Brisbane, Australia I recently read an article that stated a property management business is not profitable until it has around 500 properties (or units)...
View ArticleThe Good New Days of Property Management
By Matt Donnelly, Buildium, Boston, MA The good old days of property management are over. But the good new days are here. Let me explain. In the good old days, with rents and home prices rising into...
View ArticleWhy You Should Offer Tenants Multiple Rent Payment Options
By Thomas Backal, Lazarus Financial Group, Dallas, TX As a busy property manager, one of the trickiest and yet most crucial parts of your job is getting tenants to pay their rent on time, and in full....
View ArticleWritten Policies and Procedures Are Good for Business
By Jo-Anne Oliveri, ireviloution intelligence, Brisbane, Australia Speaking at a recent property management conference, I tackled a question posed by principals and business owners: How do you modify...
View ArticleReputation Management for Property Management Companies
By Jo-Anne Oliveri, ireviloution intelligence, Brisbane, Australia Did you know your agency’s reputation is one of its most valuable assets? Practicing proactive reputation management should therefore...
View ArticleRental Market Should Take Rise in New Construction in Stride
By Matt Donnelly, Buildium, Boston, MA It’s hardly a surprise to anyone that the rental market is tight. Low supply plus increased demand in the past few years has driven up rental prices. Now a new...
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